Delivery, Payment & Exchange Policy

1. How orders are placed

All orders are finalized through WhatsApp. When you click the order button on a product page, a message is prepared with the product name, selected size, quantity and price. We will confirm the final availability, size, total amount and shipping details before dispatch.

• Please do not make payment until the product and size are confirmed on WhatsApp.
• If a product has limited stock, availability is confirmed only after our WhatsApp confirmation.
• Order details such as name, phone number, delivery address and pincode are collected only through WhatsApp chat.

2. Delivery and tracking

Confirmed orders are normally dispatched within 24–48 hours on business days. After dispatch, most deliveries take around 3–7 working days depending on the customer’s pincode and courier serviceability.

• Tracking details will be shared on WhatsApp after the order is shipped.
• Remote areas, courier delays, public holidays or weather issues may increase delivery time.
• Please share a complete address and reachable phone number to avoid failed delivery attempts.

3. Unboxing video requirement

Please record a clear unboxing video from the moment you open the outer package. This helps us verify courier damage, missing item claims, wrong product issues or shortage claims quickly.

• The video should show the sealed outer package before opening.
• For defect or damage claims, share clear photos and the unboxing video within 48 hours of delivery.
• Claims without proper photos/video may be difficult to approve because courier and packing issues need proof.

4. Payment options and charges

COD and prepaid payment options are available. Prepaid payments can be made through UPI or bank transfer after order confirmation. For COD orders, an extra COD handling fee may apply.

• COD fee: ₹100 plus shipping charges, depending on location.
• Prepaid: UPI or bank transfer details will be shared on WhatsApp after confirmation.
• The final payable amount will be shared before dispatch and may include product price, shipping charge and COD fee if applicable.

5. Size confirmation

Sizes can vary between designs and batches, so customers should check the product size chart carefully before ordering. We recommend comparing the listed measurements with a jacket or hoodie that already fits you well.

• Confirm your size on WhatsApp before payment or dispatch.
• Measurements may have small manual measurement differences.
• If you are unsure between two sizes, ask us on WhatsApp before confirming the order.

6. Exchange, replacement and return support

Exchange or replacement support is available for manufacturing defects and size-related issues within 3 days of delivery, provided the item is unused, unwashed and returned with original tags/packaging.

• Manufacturing defect: We will arrange return pickup where possible or reimburse standard courier cost after proof is shared.
• Size exchange: The customer sends the item back. Replacement is shipped after inspection and stock confirmation.
• Used, washed, damaged by customer, tag-removed or altered products may not be accepted for exchange.

7. Cancellation and COD refusal

You can cancel an order for free before dispatch by messaging us on WhatsApp. Once the order is shipped, cancellation may not be possible because the courier process has already started.

• For COD refusals, repeated failed deliveries or unreachable customers, we may request prepaid payment for future orders.
• Please confirm address and phone number carefully before dispatch.

8. Product photos and colour variation

Product photos are representative. Minor colour variation may happen because of lighting, camera settings, screen brightness and display differences. We try to show products as clearly as possible, but small visual differences should be expected.